We’re rolling out an upgrade to the Portal that introduces a new look, simplified navigation, and enhanced features to help you work more efficiently. This article answers key questions about what’s changing, what to expect, and where to find help.
Contents
What is changing in this upgrade?
This Portal upgrade introduces:
A refreshed visual design and layout
Smoother navigation and quicker access to key tasks
The ability to manage recurring jobs
These changes are part of an ongoing initiative to modernise and enhance your experience.
How will this affect me?
Once the new user interface is enabled on your account, you’ll notice:
A more modern and intuitive appearance on certain pages
Minor changes to the location of some tasks and tools
Access to new functionality only available in the updated view
Your existing data, workflows, and settings will remain unchanged. Everything you currently rely on is still available—just improved.
Can I switch between versions?
Yes. During the rollout period, you’ll be able to move between the previous and updated versions. Please contact us to let us know what the challenges were in the new look when requesting to change versions.
Where can I find help and resources?
To support you during this transition, the following resources will be available:
- Guided walkthroughs directly within the Portal
- Detailed Help Center articles explaining the functionality
- Online self-managed training
These resources will be accessible via the Help Center and through direct messages from your support team.
What if I have questions or encounter an issue?
We’re here to help. You can:
- Submit a request through the Help Center
Use the AI assistant chat
Reach out to your Customer Success Manager
What’s coming next?
This upgrade is the first step in a broader enhancement program.
We’ll keep you informed as new features become available.
Please contact us with any further questions regarding this process.
Comments
1 comment
I really don't like the look or functionality of the new look and features. I have used a multitude of software products across many industries including the use of Filesmart, Strata Master (18 yrs), smata and other MRI products.
I will be requesting a revert to the old program - I understand it doesn't have all the features of the new one but really - why was this version not put out to test and get feedback on? You need to listen to the users.
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