Service Provider Mobile App FAQs

What is the app?

The Service Provider Mobile App lets you manage jobs on-site, including viewing requests, sending messages, uploading photos, and submitting quotes and invoices - all in one place.

Is the app free?

Yes - the app is free to download and use.

How do I log in?

Use your existing Service Provider account details.
(No separate account is required.)

What can I do in the app?

View & manage jobs

• See new, active, and completed jobs
• Access job details, photos, and instructions

Communicate

• Send updates and messages within each job
• Keep all communication in one place

Submit quotes

• Enter pricing and details directly from your phone
• Get notified when quotes are approved

Upload photos & files

• Take and upload photos on-site
• Attach reports or documents

Send invoices

• Submit invoices directly through the job
• Track approval and payment status

Will I get push notifications?

Yes - for:

• New job requests
• Messages and updates
• Quote approvals
• Invoice progress

Best practice

Keep updates clear, upload photos regularly, and respond promptly - it helps jobs move faster and improves visibility for future work.

What resources are there for new users?

The following resources are available:

• Guided walkthroughs within the app
• Detailed Help Centre articles
• Video walkthrough

What if something isn’t working?

• Update the app
• Log out and back in
• Restart your device

If issues continue, contact support by:

• Submitting a request through the Help Center

• Using the AI assistant chat