How to Close a Job

Service Providers may request the closure of a Job. This decision can be made to ensure that all work orders are accounted for and updated on their Profile. 

Service Providers should review the examples and information listed below to learn more about when and how to request closure of a Job.

Contents

• When to Close a Job
• Close a Job

When to Close a Job 

• A Job has already been completed and paid outside of the Jobs Portal
• The Committee decided they do not want a Job to proceed
• A Job pertains to a Warranty Issue and does not need to be invoiced
• A Job has a Maintenance Agreement 
• There's no charge for a Job
• A gesture of goodwill and there will be no charge

Close a Job

Go to the Jobs page

Select the Job

On the Work Summary page, click the three dots next to the Message Icon on the top right. 

Select 'Mark as Closed'

 Select a Reason from the list

If the option "This has been paid" is selected the following information needs to be entered 

• Enter the Invoice number and Invoiced price, then click '+Add Invoice' to attach a copy of the Invoice or enter the URL for the Invoice

• Enter a Payment Date (optional) 

Enter Message (optional) 

Click 'Submit'

When a request for closure of a Job has been submitted, the status will change to 'Pending Closure'.

The Strata Manager will review the request and will accept or reject it. If accepted, the Job will be closed. If rejected, the status of the Job will revert to what it was prior to the request.

Service Providers should contact us with any further questions regarding this process.