Service Provider Q&A

This article includes common questions that are asked by Service Providers regarding the SMATA portal.

Contents

• What is SMATA?

• What are the benefits of using SMATA?

• Are there any charges?

• How do I register my business?

• I have more questions/concerns. Who do I contact?

What is Strata Connect?

SMATA is an online platform that brings Service Providers, Strata Managers, and Committee Members/Owners together and streamlines the way Strata Organisation's conduct maintenance work in one simple and efficient system.

What are the benefits of using Strata Connect?

Save time:

Using SMATA reduces the amount of time you spend on admin and makes working with Strata Managers easier and quicker. Our platform also makes it easier to access job information by having all the details of your jobs in one place. These details include:

• Job specifications
• Images and videos 
• Location
• Contact information for all parties involved, e.g. Strata Manager, on-site contacts, etc.
• Updates and correspondence from these contacts

Get paid faster:

SMATA's invoice processing system offers a streamlined approval process from the Strata Managers to Building Committees. Additionally, the customised platform manages works with transparency, having information such as calendar notifications, concise briefs, photos, videos, registered strata plans, reports and a past history available in one central location. Due to this, the usual bottlenecks associated with approvals and communication are minimised.

Access to Strata Connect's job network:

By completing your job process through Strata Connect, positive feedback collected from the stakeholders involved in the work order can be added to your profile and shared within our network. You will gain a work history visible to Strata Managers, and your profile will be made available to our growing network of buildings and lot owners over multiple agencies in the Australiasian region. 

Are there any charges?

No, there are no charges to complete the work order process through Strata Connect.

How do I register my business?

1. Go to my.smata.com/signups/new

2. Enter your email address, first name, and last name

3. Enter your business details, licence details, and insurance details

Please note: if you enter an ABN that is already in the Strata Connect database, an error message will appear. If there is an email associated with this ABN you will receive an activation link to this email address. If there is no email associated with this ABN, please contact the Strata Connect Support team. 

4. Click 'Register'

Please click HERE for instructions on how to update the information on your profile. 

I have more questions/concerns. Who do I contact?

Please feel free to check out the articles in the Strata Knowledge base HERE, as we are constantly expanding our help pages. You may find the answers to your questions there.

If you still have questions, please submit a help request HERE. We have support staff available and ready to answer your request.