Service Provider FAQs

This article provides answers to questions that are frequently asked by Service Providers about the Jobs Portal.

Contents

• What is the Jobs Portal?
• What are the benefits of using the Jobs Portal?
• Are there any charges?
• How do I register my business?
• How are Service Providers paid?
• I have more questions/concerns. Who do I contact?

What is the Jobs Portal?

The Jobs Portal is an online platform that brings Service Providers, Strata Managers and Committee Members/Owners together and streamlines the way Strata organisations conduct maintenance work in one simple and efficient system.

What are the benefits of using the Jobs Portal?

The Jobs Portal saves time for Service Providers.

It reduces the amount of time Service Providers need to spend on administration through automating key business processes and relying on artificial intelligence (AI) for more seamless experiences. The Jobs Portal simplifies communications between Service Providers and Strata Managers, making interactions more effective and insightful by enabling them to make decisions powered by data.

With the Jobs Portal, it's easier for Service Providers to handle day-to-day tasks and access important information pertaining to their jobs. 

Examples:

• Creating Work and Quote Requests
• Adding details to Jobs, such as images, videos and files
• Writing Notes for Jobs
• Updating other information for Jobs
• Contacting Strata Managers, Building Contacts and other personnel
• Receiving updates and correspondence from these contacts

The Jobs Portal makes getting paid easier for Service Providers.

The Jobs Portal's Invoice Processing system offers a streamlined approval process from
Strata Managers to Building Committees.

Service Providers receive calendar Notifications, concise briefs, photos or videos, Plans and reports on Job status and building history available in one central location. Due to this, the usual bottlenecks associated with approvals and communication are minimised.

The Jobs Portal improves business interactions with Strata Connect.

When Service Providers choose Strata Connect, they can receive positive feedback from stakeholders associated with a particular Job. This feedback can then be added to a Company Profile and shared with the entire network, helping Service Providers to find new clients and win contracts.

Service Providers' work history is visible to Strata Managers, clearly identifying project successes and failures. Company Profiles are made available to our growing network of buildings and lot owners across multiple agencies in the Australian region.

Are there any charges?

No. There are no charges to complete the work order process through the Jobs Portal.

How do I register my business?

1. Go to my.smata.com/signups/new

2. Enter Email, First name and Last name

3. Click 'Next'

4. Enter the information requested for ABN, Licence and Insurance 

Note: Entering an ABN already in the database will cause an error message to appear. If there is an email associated with this ABN, an activation link will be sent. If there is no email associated with this ABN, please contact the Support team. 

5. Click 'Register'

Read more for instructions on how to update the information on a Company Profile. 

How are Service Providers paid?

Service Provider submits an Invoice within the Jobs Portal that is then approved by a Strata Manager assigned to the Job. Following approval, the Invoice will be sent to the Accounts team for payment.

An email notification will be sent to notify the Service Provider that the Invoice has been approved and sent for payment by Strata Management. 

The funds will be paid from Strata Management directly to the bank account listed on the Company Profile. 

I have more questions/concerns. Who do I contact?

Please feel free to check out the articles in the Strata Knowledge Base, as we are constantly expanding our Help pages. There are over a thousand articles covering numerous topics and questions.

Service Providers that still have questions should submit a Help Request. We have Support staff available and ready to answer requests.

Additional Resources

Videos:

• Service Provider Jobs Portal Overview (4 mins)

Online Learning Course:

• SMATA Service Provider Training

Service Providers should contact us with any further questions regarding this process.