I forgot my Password to the Mobile App for Owners

Note: This feature may not be available to all users

If an Owner has forgotten their password, they may need to reset the password for the Mobile App.

When choosing a new password, avoid short or overly simple passwords, such as those that use common words, phrases or personal information. Do not reuse a password that has been used on another website.

Avoid setting a password when using a public WiFi connection.

Strong passwords are typically more than 12 characters and use uppercase and lowercase letters and numbers for added security.

If it's difficult to memorise a new password, save it to the browser or another Password Manager. Committee Members and Owners may instead choose to record it and keep it in a safe place.

Do not share account passwords with other users. 

Reset the Password

1. Open the Mobile App

2. Click the 'Restore password' link

3. Enter an Email

4. Click 'Send'

5. An email will be sent to the email address provided

6. Open the email to find the Verification Code 

7. Add the Verification Code into the App

8. Set and confirm a new Password for the account. 

Note: Password must contain uppercase letters, lowercase letters and numbers

This article covers the Mobile App. If you are looking for the Web version of this article, see:

How to Reset the Password for an Account

Committee Members and Owners should contact us with any further questions regarding this process.