Communicate With a Service Provider on the Discussion Board

When Quotes are submitted for approval, Strata Managers and selected voters within the Committee can have conversations on the messaging feature of the Voting page. This can help to speed up the review process and provide an opportunity to address questions and give informed opinions on whether to accept the Quote.

There's a separate chat box on the Voting page where Strata Managers may choose to discuss a Quote directly with a Service Provider. 

Contents

• View the Discussion Board for Service Providers
• Communicate With a Service Provider on the Discussion Board

View the Discussion Board for Service Providers

Committee Members and Owners should check the email on their Portal account for notifications of any Quotes that have been sent for review. Open an email notification and click the 'Review Here' link to go to the Voting page.

On the Voting Page ,  click Message Provider button to send a message to the provider. 

Each chat box includes the participant's name along with the date and time that it was posted. To respond to a thread, enter a message. Click the Paperclip Icon to attach a file then click 'Up Arrow'  icon. 
 

Service Providers can write messages to Committee Members and attach files such as updated Quotes, contracts and images. These messages and files will appear on the Discussion Board.

If there are Quotes from several Service Providers being reviewed, each one will have its own chat box to ensure privacy.

After a participant has posted a comment, an email notification will be sent to the Service Provider and voters. This will keep all of the concerned stakeholders updated on the current progress of the review and any changes to a Quote's status.

Note: Messages can be posted directly to the chat box by replying to an email notification of new messages.  

Committee Members and Owners should contact us with any further questions regarding this process.