How to Submit a Work Request for my Building Without a Login

If you're a committee member, lot owner, property manager or tenant you can submit a work request without a Portal login

Go to  https://my.smata.com/

Click  Submit Work Request button on the log in page

The Work  Request field  will now be available

First enter the building address (this field will show the whole Australian database of addresses)

Once an address is entered in this field Google Map will show the location of this address.

If the selected address is serviced by SMATA, a work request will be sent to the Strata Manager for the building.

If the selected address is not an address that the portal is servicing the creator will not be to submit the request. You'll see a message advising the address is "currently not serviced by SMATA. To enquire about SMATA for you building contact us here."

Complete all the Request Details

• Unit Number/Suite No (optional)
• Request Title
• Job Description
• If the issue is in the common area or an their apartment
• Attach photos/videos/documents (optional)

Profile

• Profile Type ( whether you are a Committee Member, Tenant, Property Owner etc)
• Name
• Number
• Email

Click  +Add Contacts to add contacts for the request. 

Site Contacts

• Either yourself (i.e. Site Contact is above)
• Or another person (i.e. Add Site Contact and enter details)
• Click the bin icon to remove or delete the contact

Inspection details

• Select your  preferred dates and times for works and inspections
• Alternatively, click the checkbox to allow the contractor to contact you directly

Contractor Options

Committee members may nominate a contractor to carry out the work in accordance with the building’s preferred provider list.

The request is sent to the strata manager for the building. They will review the request and take the appropriate action - either:

• Sendit to a contractor/s
• Request more information
• Identify it as not strata related
• Send to the Committee to vote for it to go ahead.

You'll receive a confirmation once your request is received.  

*If you have a login in Committee Members can track the process of the job they submitted by following the link to the 'Public Page' that was emailed to them or they can also view them on their building page.

Committee Members and Owners should contact us with any further questions regarding this process.