Contractor Statuses

All Service Providers in Strata Master are imported to the Portal.

There will be a Contractor status for each Service Provider listed on the Contractors page.

These statuses help Strata Managers instantly identify whether Service Providers are available and actively using the Portal.

Contractor Statuses

Contractor statuses will differ depending on whether the Service Provider is currently using the Portal to manage Jobs. Each status has a unique colour and meaning.

To check the status of a Service Provider, click the Man in Hardhat Icon to go to the Contractors page. Then look for the 'Status' column (to the right of 'Rating').

To filter the results to Service Providers that are actively using the Portal, click the All Statuses drop-down and select 'Active'.

Strata Managers can select another option to view Service Providers with that status.

If no filter is selected, the results will display all Service Providers that are in the system.

Blue for 'Imported'

These Contractors have been imported to the Portal but haven't been invited to use the system. If a Strata Manager assigns a Job to a Contractor with this status, they will be sent an invite and can activate their Portal account.

Grey for 'Invited'

These Contractors have either been sent an email invite manually or been assigned to a Work or Quote Request by a Strata Manager. Contractors with this status have not yet activated their account.

Green for 'Active'

These Contractors have signed in to the Portal and are actively using their account.

Red for 'Deactivated'

These Contractors previously activated their account but are inactive or have decided to revoke their affiliation. Do not assign jobs to Contractors with this status.

For more information, please see Check Licence and Insurance Details for a Service Provider.

Strata Managers should contact us with any further questions regarding this process.