How to notify my Strata Manager of an issue in my building? SMATA Support December 24, 2019 00:45 Updated Submit a maintenance request through www.smata.com. This will go directly to your strata manager Work or quote request will be attended to by the strata manager. The request will be sent to the contractor most suitable for the job. Contractor selected based on; building preferred, geographical, workload, licensed, insured. Inspection Booked / Works Carried out by the contractor. If Quote Required Quote submitted for approval by the contractor to Strata Manager Quote submitted by Strata Manager to the committee for approval Quote approved Works completed and invoice uploaded to SMATA. SMATA checks the invoice to ensure the details match the quotation. Invoice reviewed by Strata manager and sent for approval to the committee. Invoice approved for payment. Committee members provide feedback on their experience. Contractors are given a rating based on your experience. Related articles How do I know if a job is being organised in my buidling? How the quote approval system works in SMATA? How do Committee Members receive updates on the progress of a work request? How to change my appointment time with the contractor? Do Committee Members have a login?