New Work Request from External Users

New Work Request from External Users

Committee members, tenants, and property owners are able to raise a request for works to be undertaken in their building.

These users can submit a maintenance request by clicking Submit Work Request on the Portal home page. The raised request will be issued directly to the managers of the building. 

Once submitted, Strata Managers can quickly access these requests from the 'New Requests' shortcut on their dashboard.

And under the 'New Request' filter on the Jobs Page. 

From here, they will review the request and take one of the following actions:

• Sending it to a contractor/s
• Requesting more information
• Identifying it as not strata related
• Sending it to the Committee to vote for it to go ahead
• Cancelling the request

Once the request progresses, creators can track the job using the History section of the Public Page. 

Strata Managers should contact us with any further questions regarding this process.