What to do if a Creditor Is Inactive or not in Strata Master

A new creditor that is not yet in Strata Master or that is inactive in Strata Master may submit an Invoice for payment.

Invoices can only be processed through the portal if the creditor's ABN is active in Strata Master as it is the software used for paying the invoices

The Document Management System will notify an approver after an Invoice has been uploaded for a Job. When a Service Provider submits an Invoice, the Portal will automatically search for the creditor's ABN in the Strata Master database.

If the creditor is inactive or isn't in the Strata Master database, there will be a red warning under Creditor Details on the Invoice page stating that 'This creditor does not exist in your Strata Master database'.

If a Building Manager tries to process an Invoice for a Job where a creditor has a Creditor ID but is inactive in Strata Master, they will get the following error message:

The Strata Organisation must manage adding Service Providers to Strata Master.

When the Service Provider has been added to Strata Master, the red warning will no longer appear.

Note: it may take up to 10 mins for changes in Strata Master to be reflected in the Portal.

Building Managers should contact us with any further questions regarding this process.