Change Profile and Account Settings

Committee Members and Owners can update information on their Profile like the profile photo and password and change notifications or privacy settings.

It's important that information on the Profile is accurate and up-to-date, since the contact information is visible to the Strata Organisation. If they prefer, Committee Members and Owners may hide their contact information.

To view and update the Profile, click the User Icon on the toolbar then select 'Settings'.

Profile

Committee Members and Owners can make updates to profile information by selecting 'Your Profile' on the Settings page.



To make changes to the First Name, Last Name, Email, Mobile Number and Mailing Address, enter the new information. The email listed will be used for signing in to the Portal.

If there's already a profile photo added, a preview of the image will be shown. The current photo can be removed by clicking the Pencil Icon and choosing a new photo to attach.

To add a profile photo, click the Pencil Icon then click 'Browse' or drag and drop a photo onto the shaded area. Select 'Done'.

Verify that the information is correct then select 'Update'.

All of the information listed above is visible to the Strata Organisation.

Click 'My Properties' (located beneath the profile photo) to view all properties, including the Plan Number, Lot and Unit Numbers, Location and Role.

Notifications

Committee Members and Owners can update notifications settings by selecting 'Notification Settings' on the Settings page.

They can decide whether to make changes to a specific type of notification (Push, SMS or Email) or to the frequency that they receive notifications. A Notification Summary is an email that summarises the activity for selected notifications issued during a specific period of time. Notification Summary reduces the number of email notifications by consolidating multiple notifications into a single email message.

Selections made under 'Basic Settings' will be applied to all notifications.

To view more options and change notifications for specific functions and kinds of updates, click 'Advanced Settings'.



For more information, please see Change Notifications Settings.

Notification Summary

Committee Members and Owners may decide that they would rather receive email notifications less frequently. They can make this change by clicking into the box under the 'Email Frequency' column and selecting an option from the drop-down menu.



They can choose 'Hourly' to receive one email notification per hour or 'Daily' to receive one email notification per day. Selecting 'Weekly' will reduce their email notifications to one email notification per week. 

Password

Committee Members and Owners can change the password for their account by selecting 'Change Password' on the Settings page. 

Enter the Current Password and New Password. Confirm the new password then click 'Save'.

If the current password is unknown, Committee Members and Owners must reset their password from the 'Forgot password?' link on the Log In page.



For more information, please see How to Reset the Password for an Account and Common Issues With Sign Up and Profile Activation.

Privacy Settings

Committee Members and Owners can update privacy settings by selecting 'Privacy Settings' on the Settings page.

Switch the toggle for 'Hide my contact details' to hide contact information from other Owners, Managing Real Estate Agents and Tenants on the Building Directory. This information will only be visible to Strata Managers and Building Managers. 



Switch the toggle for 'Job Notifications' to opt into being added as a contact to receive notifications of Job updates made within the Portal. 

Committee Members and Owners should contact us with any further questions regarding this process.