New Work Request from External Users

Committee members, tenants, and property owners are able to raise a request for works to be undertaken in their building.

These users can submit a maintenance request by clicking Submit Work Request on the Portal home page. The raised request will be issued directly to the managers of the building. 

Once submitted, Building Managers can quickly access these requests from the 'New Requests' shortcut on their dashboard.

And under the 'New Request to Action' Hot Filter on the Jobs Page. 

From here, they will review the request and take one of the following actions:

• Sending it to a contractor/s
• Requesting more information
• Identifying it as not strata related
• Sending it to the Committee to vote for it to go ahead
• Cancelling the request

Building Managers can also update the plan number of the request if the address is incorrect, for example, if the address matches multiple plans. To do this, click on the 3 dots in the top right of the page, click 'Edit', and change the 'Building Address'. Then click 'Save'.

Once the request progresses, creators can track the job using the Status Timeline section of the Public Page. 

For more information, please see Handling a Request that isn't Strata Related and Functions and Features of the Public Page.

Building Managers should contact us with any further questions regarding this process.