Processing Failed and Re-exporting Invoices

Once an invoice is approved for payment by all approvers, the invoice needs to be exported to Strata Master to be paid.

In cases where the export is not successful due to downtime in the Strata Master server, the portal will automatically attempt to re-export these invoices. 

If the export fails, the Invoice Status will change to Processing Failed.

These will then be assigned to the nominated Invoice Manager of the organisation and will appear under their 'Tasks'. Invoice Managers can choose to re-export these Invoices. 

Search for an Invoice by Plan Number or Contractor then click the PDF Icon to view the Invoice page.

Click the 'Re-export' button.

Then click 'OK' to confirm the action. 

This will change the invoice status back to Processing and will export the invoice to Strata Master if successful. 

For more information, please see Invoice Processing and Invoice Approval Workflow Exceptions.

Building Managers should contact us with any further questions regarding this process.