Getting Help on SMATA

If you have any questions or need some support on SMATA, please visit the Help Centre.

Help Centre

1. Sign in to www.smata.com

2. Click the Help Icon (Wheel) on the toolbar

Getting Help

Once you're in the Help Centre, you can get help the following ways:

• Search Help articles
  • Click any subheading to browse articles
  • Search for an article by entering keywords into the Search Bar

• Submit a Help request 
  • Click 'Submit a request' (or go to https://help.smata.com/hc/en-us/requests/new)
  • Select the type of request

• • Fill out the form and add attachments 
  • Click 'Submit'

A Support agent will respond to the request as soon as possible.

Live Chat

• • Click the black Support Bubble on the bottom right of the screen to open a chat

• • Type and send your question

A Support agent will try to resolve your query in real time.

For more information, please see Common Issues With Sign Up and Profile Activation.

Building Managers should contact us with any further questions regarding this process.