Extend the Time Frame for a Job

Service Providers aren't always available to work on an assigned Job.

Sometimes there will be delays that cause a Job to 'Time Out'. For example, when a contractor that has been assigned work doesn't Schedule Work or Book an Inspection, the request will 'Time Out'.

If a Service Provider can't do this because they can't reach the Site Contact or are waiting on parts or materials to arrive, they can stop the Time Out feature by updating the Job status to 'Awaiting Site Contact' or 'Awaiting Materials'. 

The 'Time Out' date is determined by the Date of Commencement set by the Building or Strata Manager when the Job is created. This can be viewed on the Work Summary page.

If a Job has 'Timed Out' and the Service Provider intends to complete the work, they can contact the Building or Strata Manager to receive more time. 

Extend the Time Frame

1. Go to the Jobs page (Wrench Icon )

2. Select the Job

3. Click the three dots on the right of the row then select 'Extend Time Frame'



4. Or, go to the Work Summary page

5. Find the Work Request that needs more time

6. Click the Clock Icon next to the Service Provider's name 

7. Select to extend the time by 24 Hours, 72 Hours or 5 Days

8. Write a Message for the Service Provider

9. Click 'Submit'

If the Building Manager decides not to extend the time, they can change the Job status to 'Cancelled' and a new contractor can be assigned to the request. For more information, please see How to Cancel a Job and Cancel a Work or Quote Request and Assign to a New Contractor.

IMPORTANT: Building Managers should contact all contractors of Jobs that have 'Timed Out' to see if they have any updates on the Job's progress. Both Service Providers and Strata Managers are notified when a Job has 'Timed Out' or a 'Time Extension' request has been made. 

Building Managers should contact us with any further questions regarding this process.