Managing Processing Failed Invoices

Managing Processing Failed Invoices

Once an invoice is approved for payment by all approvers, the invoice needs to be exported to Strata Master to be paid.

If the export fails, the Invoice Status will change to Processing Failed. A common reason for this is due to downtime in the Strata Master server.

In cases where the export is not successful, the portal will automatically attempt to re-export these invoices three times.

After three failed attempts, the 'Re-Export' button will be available. 

To view Invoices that have failed to export, go to the Invoices page and filter to Processing Failed 

Strata Managers can click the 'Re-Export' button to attempt to re-export the invoice to Strata Master.

Confirm you wish to retry the export

This will change the invoice status back to Processing and will export the invoice to Strata Master if successful. 

Strata Managers should contact us with any further questions regarding this process.