Re-open a Declined Work or Quote Request

There are instances when a Service Provider may decline a Job in error and then decide to proceed with the work. Before the Service Provider can start working on the Job, the Organisation Admin will need to re-open the declined Work or Quote Request in the Portal.

Organisation Admins can re-open a Job by following the steps below.

Re-Open a Job

1. Go to the Jobs page (Wrench Icon  )

2. Select the Job

3. Click the Re-do Icon on the Work Summary page



4. Enter a Message for the Service Provider

5. Click 'Submit'

The Job will be re-opened and the status will revert to whatever it was before the Job was declined. Service Providers will receive email and in-app notifications of the update so that they can start work immediately. 

For more information, please see Extend the Time Frame for a Job or for Jobs in Bulk.

Organisation Admins should contact us with any further questions regarding this process.