Disclaimer: This article only applies to Committee Members and Owners who have received an invitation to log in to SMATA. This may not apply to all users at this time.
Below is a list of common questions asked by new committee members/owners as they start to use SMATA.
- What is SMATA?
SMATA is a new online platform which is replacing your existing online portal. We have just launched a range of new features that allows you to manage all aspects of your building seamlessly in one place. You can manage maintenance requests from start to finish including approval of quotes through to payment of invoices, choosing from our selection of the industries best trades. You can also view all of your buildings important documents and communicate with other stakeholders through SMATA.
- Why do I need to activate my profile?
When committee members and owners activate their profile in SMATA, they will be able to see important documents and see a list of past and upcoming jobs for their building. Additionally, for nominated invoice approvers, you must have an account to approve invoices for payment (This is replacing the current approval system).
- How do I activate my profile?
SMATA reaches out to committee members and owners via an invitation email. On this email, a profile activation link is provided. You simply need to click the orange ACTIVATE YOUR PROFILE button and follow the instructions to activate it.
- What should I do if the invitation link sent to my email is not working?
It is likely that the invitation link is expired. The committee member or owner should reach out to their strata manager or someone from the SMATA support team to send a new invitation.
- What should I do if I can't find my invitation?
If the committee member or owner cannot find their invitation, it may be in their Spam or Junk account. If they still can't find it, it may have been sent to an incorrect email address. A strata manager should confirm the correct email address and request a SMATA support manager to resend the invitation to this email.
- I can’t access the SMATA website. What should I do?
The preferred browsers in order to seamlessly access the SMATA website are Google Chrome and Mozilla Firefox.
- My computer is taking a long time to load the SMATA web page.
A basic troubleshooting step for this technical issue is to clear the browser's cache and cookies. Below are some guide steps on how to perform this action depending on the type of browser.
- What should I do if my password is not letting me in?
To reset your password, you need to go to my.smata.com and click on the ‘Forgot Your Password’ link. An email will be sent to you right away. On the email, find the ‘Update Your Password’ link to activate a new password.
- What is the building page?
The building page is a central hub where you will find up to date information about your building such as a directory of building contacts, building rules, items to action (for nominated approvers), recent work history, popular documents, upcoming work, and a noticeboard. For more details about navigating the building profile, click HERE
- I am an invoice approver, how do I see the invoices that I need to review and approve?
When an invoice is ready for you to approve, you will be notified via email and SMATA notifications. At the same time, you can go to the ‘Items to Action’ section of the building profile. For more details about the invoice approval process, click HERE
- I want to request a work/quote, what should I do?
Committee members and owners are able to request works to be undertaken in their building. To do this they will need to submit an online request form. This can be found by clicking the 'Create Work Request' Button on the Building Profile. Please follow the guide steps HERE
Alternatively, they can also create a job request externally by going to my.smata.com and clicking on the ‘Submit Work Request’ button which is found on the upper, right corner of the web page.
- Can I view the documents related to my building?
SMATA's Document Management allows committee members to view documents relating to their building. To access the DMS, click the File Icon at the top of the screen. For more details about the document management system of SMATA, please click HERE
- Why am I getting all these emails or notifications?
Committee members and owners can opt to receive and not receive specific notifications by going to the small circle (with your initials or display photo), clicking the drop-down arrow, going to settings, and email notification settings. You will then see a list of notification categories that you can opt in and out from.
- Is there a chat/messaging feature on SMATA?
Committee members and owners are able to send messages to strata managers, building managers and other committee members and owners. They can do this in two ways: using the ‘Send Message’ feature in the building profile or via the document management system.
On the building profile, click on ‘View Directory’ and click the ‘Send Message’ option. If a contact does not have this under their name, it means they either do not have an active SMATA account, or they have requested to not be contactable.
On the document management system, once a document is opened, there will be a ‘Message Stakeholders’ option on the bottom, left part corner of the page. Clicking this option will link the specific file into the message.
For more details
- I don’t want to use SMATA.
Committee members and owners can reach out to the designated strata manager if they do not want to use SMATA.
- If I need assistance or have questions/concerns, is there someone from SMATA that can help me?
SMATA Support Team is online Mondays to Fridays from 9:00 AM to 6:00 PM. You can reach out via the below ways:
Phone: 0488 -839-500