Functions and Features of the Public Page

When a Job is raised, Committee Members and Owners can follow the progress through their access to the Public Page. This page provides important information about the Job and allows Committee Members and Owners to keep track of any recent developments with the maintenance work.

Site Contacts and Building Contacts can access the Public Page directly from the link sent by email. Simply, look for 'Track This Job' and click the link to view the Public Page. Alternatively, owners can click on the job from the Buildings Profile page.

For more information, please see Functions and Features of the Building Profile.

Information on the Public Page

The first thing that Committee Members and Owners will see on the Public Page is the Job Title, which appears prominently and describes the maintenance work required. For example, 'Repair the garage door'.

Note: A danger icon next to the job title indicates jobs that involve hazards or risks.

The Plan Number and Address of the Building are listed below this. More details for the Service Provider are given in the Job Description, which appears on the next line in a smaller font.

View any images, videos or documents showing the damage or describing the services required by double-clicking the file name. When the file has been downloaded, it can be viewed, saved or shared.

Site Contact information that's provided to the Service Provider is listed below this and includes an on-site emergency contact.

Contact information for the Strata Management Company is listed in the second column. Committee Members and Owners can refer to the Plan Number when contacting the Strata Manager of the Building. The names of the Building Manager and Support Manager will also be provided.

While the Plan Number is more useful for Committee Members and Owners to know, they can also refer to a Job using the Job ID at the top of the page.

In the third column, Service Provider contact information is listed.

Disruption Notice

If there's a Disruption Notice, there will be a description of why the Job will be temporarily disrupted along with the Dates and Times. The date the Disruption Notice was created will be listed with the dates and times of the last update and any attached files.

Important Documents for the Building

Important Documents are listed above the Status Timeline. Each Important Document will have a file name, time and date of when it was added.

Click the linked file name to download the file.

Status Timeline

The Status Timeline shows the history log of the Job. This automatically updates, logging every action taken for the Job, including status changes, emails or reminders sent to the Service Provider and Committee Members and more.

Site Contacts and Building Contact can download a printer-friendly copy of the Work Request PDF by clicking the 'Download Work Order PDF' link on the log. 



Job Notes 

Under 'Job Notes', Committee Members and Owners can view notes and updates for the Job from Strata, Building or Support Managers and Service Providers.

Building Notes

Under 'Building Notes', Committee Members and Owners can view notes and updates for the Building from Strata, Building or Support Managers.

Preferred Contractors for the Building 

Preferred contractors for the Building will be listed with detailed information like their Company Name, ABN, Licence, Insurance, Trade, Contact info, number of Quotes for the Building, the average response rate for Quotes, number of assigned, open and completed Jobs and the average response time for communications.

For more information, please see Functions and Features of the Building Profile and How to Manage Multiple Building Profiles.

Committee Members and Owners should contact us with any further questions regarding this process.