Help on SMATA

If you have any questions or need some support on SMATA, please first go to SMATA's Help centre:

If you are NOT a Strata/Building Manager, Supplier or you don't have a login yet:

1. Go to www.smata.com
2. Click on 'Help'
   • 
3. Alternatively, go to www.help.smata.com

If you ARE a Strata/Building Manager or a Supplier:

1. Log in to www.smata.com
2. Click on the Help Icon at the top of the screen
   • 

Getting Help:

Once you're in the help centre you can get help the following ways:

• Search our Help Articles
  • Click the relevant subheading OR
  • Search keywords into the search bar

• Submit a Help request
  1. Click 'Submit a request' (or go to https://help.smata.com/hc/en-us/requests/new)
     • 
  2. Select the type of request
     • 
  3. Fill out the relevant fields and add attachments if necessary. Press Submit
     • 

After this a support agent will respond to your request.

• Live Chat
  1. Click on the black Support Bubble on the bottom right of the screen to open it
     • 
  2. Type and send your question
     • 
  3. A support agent will address and try to resolve your query in real time.

If you have any further questions, please contact us HERE