If you have any questions or need some support on SMATA, please first go to SMATA's Help centre:
If you are NOT a Strata/Building Manager, Supplier or you don't have a login yet:
- Go to www.smata.com
- Click on 'Help'
- Alternatively, go to www.help.smata.com
If you ARE a Strata/Building Manager or a Supplier:
- Log in to www.smata.com
- Click on the Help Icon at the top of the screen
Getting Help:
Once you're in the help centre you can get help the following ways:
- Search our Help Articles
- Click the relevant subheading OR
- Search keywords into the search bar
- Submit a Help request
- Click 'Submit a request' (or go to https://help.smata.com/hc/en-us/requests/new)
- Select the type of request
- Fill out the relevant fields and add attachments if necessary. Press Submit
- Click 'Submit a request' (or go to https://help.smata.com/hc/en-us/requests/new)
After this a support agent will respond to your request.
- Live Chat
- Click on the black Support Bubble on the bottom right of the screen to open it
- Type and send your question
- A support agent will address and try to resolve your query in real time.
- Click on the black Support Bubble on the bottom right of the screen to open it
If you have any further questions, please contact us HERE
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