Sometimes you will receive requests that are not related to your Strata responsibilities. If this is the case, you can select the 'Not Strata Related' feature that will help you notify the job requester that this is not Strata related. This will also automatically close the request.
Go to your Jobs page on SMATA
Click on the job you wish to open
Click on the three dots on the the top-right of the page
Select the option: "Not Strata Related".
Choose your response, and write any notes in the comment section if needed.
A message will be sent to the requester, notifying them that you believe that the job is not strata related and asking them if they would like to challenge the decision.
- If they select 'NO', then the job is automatically cancelled.
- If they select 'YES', the decision is challenged and the job request proceeds.
- Please note: requesters are informed that if they go through with the job and it is confirmed that the job is not strata related, the requester will be charged for the call out fee and any work costs.
If you wish to reopen the job, follow the same instructions as above, except the option 'Not Strata Related' is now replaced with 'Reopen Job'. Select this option to reopen the job.
Please contact us HERE if you have any issues regarding this topic.