Service Providers and Service Fees

Note: This process was updated on March 24, 2020.

The Jobs Portal is now free to quote, communicate and process Invoices. (This is similar to the previous Work Request process.)

We are reviewing our value proposition for all stakeholders and will contact Service Providers with more information.  Please be assured that we will do whatever we can to support Service Providers and to ensure we make this process as simple and effective as possible.

The Jobs Portal has a dedicated Support Team available to answer any questions that arise. Service Providers in need of support should contact our team by email at support@smata.com.

Finally, we would like to thank our Service Providers for their ongoing support and feedback.

Please review the FAQs below which should help to answer some questions about the
recent update.

Frequently Asked Questions (FAQs)

1. Will you be charged for existing Work Requests in the Jobs Portal?
No. These will go through the process as usual, however you will not be charged.


2. Will you receive a Refund for Work Requests that have already been charged the Service Fee?
No. We will not charge you for Jobs that are pending the Service Fee charge after
March 24, 2020 in the Jobs Portal.


3. Is the Service Fee going to be turned on again in the future?
We are using this time to revisit the value proposition for Service Providers and will present a range of new options (including a free version) with new features in the future.


4. How can I sign up to the Jobs Portal?
If you are a Service Provider and would like to activate a profile in the Jobs Portal, click the link
to register.


5. How do I contact the Jobs Portal if I have a question?
Our Support team is ready to answer your questions between 9am - 6pm AEST. 

Please visit smata.com to live chat with our Support Team or submit a request for additional support.