When a job is assigned to a contractor, sometimes they are not able to action it in an appropriate time. With the Time Out feature, when a contractor that has been assigned does NOT Schedule Work or Book an Inspection the Work/Quote request will Time Out.
Here are the time frames for the following:
Work Request - Times out after 3 Days
Quote Request - Times out after 5 Days
Note: When a request times out the contractors will not be able to move forward with the job unless their time is extended by a Building Manager.
How to 'Extend the Time'?
To 'Extend the Time', click the three dots on the right side of the jobs feed OR the small clock next to the contractors name within the Job.
From there, Managers can choose to extend the time for the contractor to respond to: 24 Hours, 72 Hours or 5 Days. When choosing not to extend the time, a NEW contractor can be assigned to the request.
IMPORTANT: A contractor that has been 'timed out' should be contacted to see if they have progressed with the job first. In any of the above instances, SMATA will notify the Contractors & Building Managers of the 'Time Out' and similarly with an 'Time Extension' vie email and in the SMATA Notifications.
If you are still experiencing any issues, or if you have any questions - contact us HERE