Internal Contacts Katie Kindness February 09, 2020 23:56 Occasionally there are clients who wish to be updated on the details and statuses of a job, but are not Site Contacts. In this case, Strata Managers can assign these people as 'Internal Contacts' How to assign an Internal Contact: In a New Job on SMATA: Start the process of creating a new Work or Quote Request Under the heading 'Internal Contact', select from the list of existing contacts. Complete the process as usual (don't forget to 'Submit Request) In an existing job on SMATA Go to the Jobs page (Wrench Icon) Find the relevant job and click the three dots to the right of the job Select 'Edit' Under the heading 'Internal Contact', select from the list of existing contacts. Don't forget to 'Update request'. Once this is done, the nominated Internal Contact will be sent an email notification with a link to track the progress of this job. Please note that the Internal Contact's name, email address and phone number will NOT be posted in the Contractor's view. If you are having any questions about Internal Contacts, please contact us HERE. Related articles How to decline a job?