How to Reset the Password for an Account

Service Providers may need to reset the password for an account.

When choosing a new password, avoid short or overly simple passwords, such as those that use common words, phrases or personal information. Do not reuse a password that has been used on another website.

Avoid setting a password when using a public WiFi connection.

Strong passwords are typically more than 12 characters and use uppercase and lowercase letters, numbers and symbols for added security.

If it's difficult to memorise a new password, save it to the browser or another Password Manager. Service Providers may instead choose to record it and keep it in a safe place.

Do not share account passwords with other users. 

Reset the Password

1. Go to my.smata.com

2. Click the 'Forgot password?' link

3. Enter your login Email 

4. Click 'Reset Password'

5. An email will be sent to the email address provided

6. Open the email and click the 'Update Password Now' link 

Note: Password must contain uppercase letters, lowercase letters and numbers

7. Set a Password for the account

8. Sign in with Email and New Password

Service Providers should contact us with any further questions regarding this process.