When a Job is assigned on the Jobs Portal, Service Providers are given a certain amount of time to action it before the Time Out feature activates.
To action the Job, simply click 'Book an Inspection' or 'Schedule Work'. If a Service Provider can't do this because they can't reach the Site Contact or are waiting on parts or materials to arrive, they can stop the Time Out feature by updating the Job status to 'Awaiting Site Contact' or 'Awaiting Materials'.
The time out date is determined by the 'Due date for Commencement' set by the Strata Manager when the Job is created. This can be viewed on the Work Summary page.
Before a Job times out, the Service Provider will receive an email reminder with links to schedule work, schedule an Inspection, update the Job status or decline the request.
If a Job has 'Timed Out' and the Service Provider intends to complete the work, they can receive more time to complete the Job.
To request more time, go to the Work Summary page of a Job. Then click the Message Icon and write a message requesting more time to the Strata Manager. Click 'Send'.
The Strata Manager will review the message and decide whether to offer more time. If an extension is given, the time left to action the Job will appear on the Jobs page.
Service Providers should contact us with any further questions regarding this process.
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