A job assigned to me is 'Timed Out' SMATA Support January 21, 2020 03:12 Updated Once a job is assigned through SMATA, there is a certain amount of time to action it through the platform. To action the job, simply 'Book an Inspection' or 'Schedule Work'. The time limits are as follows: Work Request: 3 business days Quote Request: 5 business days If a job has 'Timed Out', but you intend to complete the work - follow the steps below to receive an extension on your time: Login to SMATA Click on the relevant Job In the job's page, click 'View Messages' Write a message requesting an extension to action the job to the Strata Manager Press send The Strata Manager will then receive this message and can choose to offer more time. If an extension is given, the time left to action the job will be visible in your Jobs page. If you have any more questions about the 'Time Out' feature, please contact us HERE Related articles How to use the Notes Section in a Job How to upload an invoice into SMATA? How to message a strata manager regarding the job? How to decline a job?
