Someone has sent me a request that is not Strata related

Sometimes you will receive requests that are not related to your Strata responsibilities. If this is the case, you can select the 'Not Strata Related' feature that will help you notify the job requester that this is not Strata related. This will also automatically close the request.

• Go to your Jobs page on SMATA

• Click on the job you wish to open

• Click on the three dots on the the top-right of the page

• Select the option: "Not Strata Related".

• Write any necessary notes in the comment section

• Press send.

This message will be sent to the requester, notifying them that the job has been closed.

If you wish to reopen the job, follow the same instructions as above, except the option 'Not Strata Related' is now replaced with 'Reopen Job'. Select this option to reopen the job.

Please contact us HERE if you have any issues regarding this topic.