How do I report a bad contractor experience? Michael Magic June 03, 2019 02:25 Updated Once a work request has been completed you will be emailed a form to complete a contractor review. Complete the form and submit. Or, if the work or quote request has not been completed then you can go to the SMATA Help Center at www.help.smata.com and click on 'Submit a request'. Complete the form and one of our customer service managers will be in touch further assist you. Related articles How do I view the Contractor details for an upcoming job? Contact Us Contractors Company Status How to view my billing information? What does 'Non Compliant' Contractor mean?