How do I report an incident on site to the strata manager? SMATA Support Manager April 30, 2019 03:16 Updated 1. If the matter is the urgent first contact the site contact on their contact phone number listed in the jobs page and then strata manager by contacting them on their contact phone number listed in the jobs page 2. If the incident is not urgent go to the jobs page and click on the 'MESSAGES' button 3. Put all the needed information including photos in the 'MESSAGES' section. 4. These details will be submitted through to the strata manager. 5. Please wait for a response from the strata manager. You will be notified by email to log in and view their response once it is available in SMATA.