How do I report a bad contractor experience? SMATA Support Manager May 02, 2019 06:45 Updated Once a work request has been completed you will be emailed a form to complete a contractor review. Complete the form and submit. If the work or quote request has not been completed then you can go to the SMATA Help Center at www.help.smata.com and click on 'Submit a request'. Complete the form and one of our customer service managers will be in touch further assist you.