How do I report a bad contractor experience? SMATA Support Manager December 24, 2019 00:45 Updated Once a work request has been completed you will be emailed a form to complete a contractor review. Complete the form and submit. If the work or quote request has not been completed then you can go to the SMATA Help Center at www.help.smata.com and click on 'Submit a request'. Complete the form and one of our customer service managers will be in touch further assist you. Related articles How the quote approval system works in SMATA? How do I know if a job is being organised in my buidling? How do I contact the contractor that's been booked for my work request? Can I write a review? How to notify my Strata Manager of an issue in my building?