How do I contact the on-site Building Contact or Strata Manager about a Work Request? SMATA Support Manager April 30, 2019 05:53 Updated 1. If you would like to contact the Strata Manager about a work or quote request the best option is to go to the jobs page for the work request and click on the 'MESSAGES' tab and add your comments and any images or documents. SMATA will notify the Strata Manager they will be able to respond in the messages centre. If they respond then the Contractor will receive an email notification with the reply message and the option to respond. This message location within the jobs page of SMATA will be used as a reference for both contractors and strata managers when working through the work and quote request. This information will be stored in SMATA and not deleted. You can also contact the Strata Manager using the contacts details that are listed in the jobs page i.e Phone or Email. 2. If you would like to contact an owner or building contact you can access their phone and email contact details through the Jobs page.