How do I contact the on-site Building Contact or Strata Manager about a Work Request? SMATA Support Manager June 03, 2019 04:22 Updated If you would like to contact the Strata Manager about a work or quote request the best option is to go to the job detail page for the work request and click on the 'MESSAGES' tab and add your comments and any images or documents. SMATA will notify the Strata Manager and they will be able to respond in the messages centre. If they respond then the Contractor will receive an email notification with the reply message and the option to respond. This message location within the jobs page of SMATA will be used as a reference for both contractors and strata managers when working through the work and quote request. This information will be stored in SMATA and not deleted. You can also contact the Strata Manager using the contacts details that are listed in the jobs page i.e Phone or Email. Alternatively, if you would like to contact an owner or building contact directly you can access their phone and email contact details through the job detail page. Related articles How do I get paid? How do I sign up to SMATA?